FAQ & Policies – argylehairdesign.au

Frequently Asked Questions

Who are the sole traders working at Argyle Hair Design?

At Argyle Hair Design, we proudly host a team of talented small business owners who operate as sole traders under our salon umbrella. Each stylist and beautician brings their own unique skills, style, and professionalism, while sharing the welcoming atmosphere and high standards that define our salon.

How do I book an appointment?

All appointments must be booked via our online booking system or through social media
platforms. If you need to speak to someone directly, you can contact the salon via our main phone number, or reach out to your chosen stylist or beautician if they have a listed contact number available.
Any specific questions can be submitted through our contact form on the website.

Are deposits required?

Yes, a deposit is required to secure your appointment. Please note that deposits are non-refundable.

What is your cancellation policy?

We require at least 48 hours’ notice for cancellations or rescheduling. If less than 48 hours’ notice is given, or if you do not show up for your appointment, a no-show fee will apply.

Are waiver forms required?

Yes, certain services require clients to complete legally binding waiver forms prior to treatment. These are designed to ensure you understand the service and associated responsibilities.

What is your refund policy on products?

Due to hygiene reasons, all product sales are final and non-refundable.

Do I need to wash my hair before my appointment?

For hair cutting and styling services only, it is essential that clients wash their hair within 24 hours prior to their appointment to ensure optimal hygiene and service quality. If your hair tends to become oily quickly, please notify your stylist at least one day in advance so they can prepare accordingly.
For colouring and lightening services, we strongly recommend that hair be washed no more than 2 to 3 days prior to the appointment. Hair that has not been washed for more than 4 days may affect the absorption and effectiveness of colour treatments, potentially compromising results.

Can I choose my stylist or beautician?

Absolutely! We encourage clients to choose the professional who best fits their needs and style preferences. Profiles and specialties for each team member are available on our website to help you decide. Click here to view the team.

Do the sole traders provide their own products?

Each professional uses high-quality products aligned with their services. Some products may be provided by the salon, while others are chosen personally by the stylist or beautician based on their expertise and client needs.

Do you offer consultations?

Yes! We recommend booking a consultation for new clients or for any major hair or beauty changes. This helps ensure your desired outcome and allows us to advise on the best treatment or style for you.

Are your products cruelty-free or vegan?

Many of our stylists and beauticians use cruelty-free and vegan-friendly products. Please ask your chosen professional for details about the products they use.

Can I get combined services from different sole traders in one visit?

Yes! You can book separate appointments with different team members on the same day, depending on their availability. Please coordinate directly with your chosen professionals to arrange this.

Is there parking available?

Yes, there is convenient parking available near the salon. Please check the website contact form or contact your stylist or beautician for details specific to your visit.

How do you handle product or service refunds?

Due to the personalised nature of our services, refunds are not generally offered once a service is completed. If you have any concerns, please discuss them directly with your stylist or beautician at your appointment or soon after, so we can work towards a resolution.

Do I need a patch test or test strand before my appointment?

For your safety and the integrity of your hair, a patch test may be required prior to any colour or chemical service — especially if:
 You have known allergies or sensitive skin
 You have had previous reactions to hair products
 It is your first time receiving a colour or chemical service at Argyle Hair Design
In some cases, a test strand may also be recommended to assess the condition of your hair and ensure it will safely and effectively respond to the treatment.
These precautions help protect your wellbeing, maintain professional standards, and ensure the best possible results.

Salon Policies

Below are the key policies that help us keep every visit to Argyle Hair Design & Sole Traders smooth, professional, and enjoyable. By booking with us, you acknowledge and agree to these terms.

1. Bookings & Deposits

Online first – All appointments are made through our online booking system or via our official social media links.
Deposit required – A non-refundable deposit is taken at the time of booking to secure your spot. Your appointment is not confirmed until the deposit is paid.

2. Cancellations & No-Shows

48-hour notice – We ask for at least 48 hours’ notice to cancel or reschedule.
Late changes – Cancellations or changes inside 48 hours, or failure to attend, incur a no-show fee (your deposit may be forfeited).

3. Waiver Forms & Patch Tests

Certain colour, chemical, or beauty treatments require a signed waiver and/or patch test or strand test, especially if:
- You have sensitive skin or known allergies
- You are new to colour or chemical services with us
These safety steps protect your wellbeing and ensure the best possible results.

4. Client Preparation

Cutting & styling – Please wash your hair within 24 hours of your appointment (unless advised otherwise).
Colour & lightening – For optimal colour results, wash no more than 2–3 days before your service. Hair unwashed for 4+ days can affect colour absorption.
If your hair becomes oily quickly, let your stylist know in advance so we can prep accordingly.

5. Refunds & Returns

Products – All retail sales are final (no returns or exchanges) for hygiene reasons.
Services – Because our work is personalised, refunds are generally not offered once a service is completed. If you have concerns, please contact your stylist or beautician promptly so we can find a resolution together.

6. Professional Products

Each sole trader selects high-quality, professional products suited to their services. Many are cruelty-free and/or vegan; please ask your stylist if you have specific requirements.

7. Combined & Specialist Services

You may book multiple services with different sole traders in one visit (subject to availability). Coordinate timings directly with the professionals involved.

8. Parking & Accessibility

Convenient parking is available nearby. Check our website or confirm details with your stylist when you book.

We appreciate your understanding and cooperation. These policies allow our team of independent professionals to provide the relaxed, high-standard experience you deserve. If you have any questions, please reach out before booking— we’re always here to help!